Thank you for shopping with RC Healthcare, the parent brand of Purleys, Doctevo, and Vaidam. This Shipping Policy outlines important information about how your order is processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation.

  • During high-volume periods, order processing may take slightly longer. You will be notified in case of any significant delay.

2. Shipping Locations

We currently ship across India. For international shipping inquiries, please contact our support team before placing an order.

3. Shipping Methods & Delivery Times

We partner with reliable courier services to ensure timely delivery. Estimated delivery times are:

  • Standard Shipping: 4–7 business days (metro cities)

  • Remote or Rural Areas: 7–10 business days

Delivery times may vary based on location, public holidays, and courier service availability.

4. Shipping Charges

  • Free shipping on all prepaid orders above ₹[Insert Free Shipping Threshold].

  • A flat rate of ₹[Insert Shipping Fee] applies to orders below that amount.

  • COD (Cash on Delivery), if available, may include an additional handling fee.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number and link to track your package in real time.

6. Delays or Issues

While we strive to meet delivery timelines, delays may occur due to:

  • Natural disasters or adverse weather

  • Unforeseen logistics or supply chain issues

  • Incomplete or incorrect shipping information

If your order is delayed beyond the expected delivery window, please contact us, and we’ll assist you promptly.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempt:

  • We will notify you via email or phone

  • You can choose to reship (with updated address) — additional shipping charges may apply

  • Unclaimed orders will be canceled after 7 days if we do not receive a response

8. Damaged or Missing Shipments

If your package is damaged or items are missing:

  • Report the issue to us within 48 hours of delivery

  • Share clear photos and your order details

  • We will investigate and resolve the issue through replacement or refund as appropriate