Thank you for shopping with RC Healthcare, home to Purleys, Doctevo, and Vaidam. We value your satisfaction and aim to provide quality products and service. Please read our Return and Refund Policy carefully to understand how we handle returns, exchanges, and refunds.

1. General Return Conditions

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be initiated within 7 days of delivery.

  • Products must be returned with proof of purchase (order confirmation or invoice).

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or damaged product).

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on the following:

  • Opened or used cosmetic or skincare products (Purleys)

  • Opened bottles of liquid home-use products (Doctevo)

  • Ayurvedic or health consumables (Vaidam) once the seal is broken

Exceptions may apply in case of damaged, defective, or wrong items received.

3. Damaged or Defective Items

If your item is damaged or defective upon arrival, please follow these steps:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number, a description of the issue, and clear photos or videos.

  3. Once verified, we will offer a replacement or issue a full refund (including shipping, if applicable).

4. How to Request a Return

To initiate a return, please contact our customer care team:

  • Email: [Insert Support Email]

  • Phone: [Insert Phone Number]

We will provide instructions for return shipping and inspection.

5. Refund Process

Once we receive and inspect your returned product:

  • You will be notified via email of the status.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

Note: Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

6. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • If the issue persists, contact us at [Insert Support Email]

7. Exchange Policy

We currently do not offer product exchanges. Please return the item and place a new order.

8. Cancellations

Orders can be canceled only before shipment. If your order has already been dispatched, it cannot be canceled and must follow the return process.